ADP is hiring a Director of UX Research.

• Are you an inspiring people leader who can manage and empower high-performing researchers?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging? 
• Are you empathic to client needs and capable of transforming research data into compelling and persuasive narratives?

Well, this may be the role for you. Ready to design what’s next?

In this role, you will be a leader in ADP’s UX Research team, reporting to the head of UX Research, where you will identify and conduct various research methods to inform what we create for ADP’s Human Capital Management solutions, impacting employees and practitioners across the globe. Every day you and your team will be the voice of our users with UX designers, product managers, and developers. You’re on a constant mission to understand them better by analyzing research data and asking key questions that inform our product and design decisions. You help our organization better understand their clients so that they can build better solutions.

To thrive in this role, you should be an expert in both people leadership and research program leadership: across all phases of strategic and evaluative research, from planning to data collection to presentation to driving action. You know how to craft effective research strategy using qualitative and quantitative methods, how to explain your approach to your partners in a way that builds trust, and when to scale back. You anticipate potential challenges or roadblocks and are adept at addressing them and raising risks. You prioritize work for your team and lead them through changes in plans with ease.

Most importantly, you listen to your partners with empathy, and you translate complex ideas through your unique lens in order to persuade people to adopt a different point of view. Teams rely on your trusted voice and strategic thinking to identify new opportunities and drive towards desired outcomes. You speak with ease to large audiences and also know how to tailor persuasive presentations to executive audiences. You focus on developing your team members individual growth and team culture.

You’re a passionate leader focused on engagement as well as results, and you’re not afraid to roll your sleeves up and dive into the work when necessary. As part of our team, you’ll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what’s next for ADP and the industry. Pace should not scare you. We still find time for a healthy dose of fun.

Like what you see?  Apply now!

Learn more about ADP at tech.adp.com/careers

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP’s commitment on our YouTube channel: http://adp.careers/DEI_Videos

What You’ll Do:

Here’s what you can expect on a typical day in the life of a UX Research Director at ADP.

• Human-focused mindset. You’re passionately focused on the people who use our products and how we can improve their experience. You are the lead voice asking „why“ to understand what questions you need to answer and how data might help make those decisions. You’ll also guide your team to create research plans and execute to make these ideas a reality. 
• Your years of team leadership have delivered amazing results, and you pride yourself on developing the people who work for you, as well as providing an inclusive team environment where they all can thrive. If asked, they would follow you anywhere and enthusiastically credit you with helping to grow their careers by empowering them to be their best.
• Strategy and vision. We’re always looking for new methods and approaches to reliable scientific data. You have a desire and aptitude for spotting user experience research trends and turning them into enterprise recommendations. You know how to translate product roadmaps and create research strategies to support those.
• You’ll work each day with people from across the product development team in a fast-paced environment to understand issues and communicate user priorities. You will present insights in a compelling narrative and establish rapport with Senior Leadership.
• Data-Driven Decision Making. You advocate for the use of data and evidence in decision-making processes, ensuring that the UX research team plays a pivotal role in shaping product strategy. You know how to collect quantitative and qualitative data to meet product goals and support data-driven design.
• Variety of work. There is no typical day. You could be working on anything from one-on-one conversations with direct reports to crafting a research strategy for a business unit. You know how to apply different methods based on the situation and able to manage multiple priorities across your team.

TO SUCCEED IN THIS ROLE:

• You’ll have a Bachelor’s degree or equivalent and 10+ years of experience in relevant skills gained and developed in user research in both B2B and B2C enterprise organizations.
• Prior experience in user experience research across software products, web, and/or mobile applications, along with experience with research and prototyping tools like Qualtrics, UserZoom, UserTesting, and Figma will give you the comfort in this role to be successful.
• Added bonus if you have expertise in user behavior analytics, workshop facilitation skills, product strategy, or have worked in a continuous research & discovery framework.

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another’s ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We’re obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP’s Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

What are you waiting for?  Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.