Integration Svcs Consultant

Numéro de poste vacant: 6011422604172024
Catégorie: Client Service
Date de publication: April 25, 2024

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Team of associates collaborating together at work

Lieu de travail: Barcelona, Cataluña, ES

ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services.

The company was founded in the USA in 1949 and in Europe, has been present for over thirty years.

ADP’s Global Integration Center (GIC) delivers connectivity solutions to large, multinational clients and provides design, implementation and comprehensive consulting and client service for HCM to payroll integration solutions.

YOUR ROLE

As Global Integration Service Consultant you provide technical support and system maintenance activities to global clients who have implemented integration between their HR system of record and one of our payroll platforms (like GlobalView or Celergo).

This role is right for you if you enjoy assisting customers with technical questions, you know how to troubleshoot and find solutions – thereby helping them to use our solutions effectively.

Technical tasks:

Monitor system integration errors and proactively support clients in order to resolve issues in a timely manner

Responsible for client system maintenance on global/regional level: make configuration system changes for all countries within scope

Set up complex tickets of global/regional scope in our service tool (Siebel), following the design and input from the Global Integration Architect (GIA)
Create test cases and cooperate with GTT (Global Testing Team) in regression testing for monthly feature packs; coordinate testing in your region.
Keep client specific documentation up to date
Receive training and knowledge on new integration features released by the ADP product team as well as features released by the HCM System provider (SuccessFactors / Workday / Oracle)

Client-facing responsibilities

Ensure new integration clients are on-boarded and stabilized in alignment with all other non HCM/PY functionality
Participate in transition process from implementation to ongoing service
Help define the cross functional service scope, responsibilities, and a delivery list with your client

Take ownership of regular review of all open global/regional tickets and provide regular updates to the GIA. Handle escalations with appropriate complaint handling procedures.
Address recurring or unresolved problems faced by the client, provide analysis, and propose solutions, involve product management where necessary and manage the configuration, test and release of the solution to the client’s satisfaction.
Support other activities such as user training delivery

Internal collaboration

In GIC, we handle multiple products and HR integrations. Our success is fueled by our ability to effectively communicate and collaborate with many different internal teams.

Closely co-operate with Global Integration Architect (GIA) on global process alignment
Co-ordinate the creation and update internal technical communication across the regions with local application support teams
Support the GIA in estimating effort and cost for Customer Change Requests (CCR) and regional or global implementation activities
Act as a single point of client services contact for any internal technical discussions

WHAT WE OFFER

Integration in a team of experienced professionals where you can show your skills, learn and grow in your career
Structured onboarding and training curriculum and buddy system to give you a smooth start
Flexible working hours and hybrid work schedule (office/home)
A stable business environment in a people-centered company who is also the market leader in business process outsourcing for HR and payroll services

WHAT YOU BRING

Fluency in English (oral and written)
Strong initiative and enthusiasm for solving technical support questions
Good analytical skills

Familiar with MS Office suite, SharePoint, Webex
Experience with ticketing systems or client relationship management tools, (ex. Siebel)

Minimum 2 years of relevant experience

Knowledge of HCM systems like SAP / SuccessFactors / Oracle / Workday or similar is a plus
Knowledge of system integration components (API’s, SFTP, middleware, databases, backend, frontend applications) is a plus

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#LI-Hybrid

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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It’s cool to come here and not just sit here and say, ‘I’m going to answer phone calls.’ I’m actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I’ve made a lot of personal connections.

NinaClient Support Consultant

Integration Svcs Consultant

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