Ops Tech Support Analyst
Numero richiesta: 252808
Categoria: Client Service
Data di pubblicazione: June 21, 2024
Categoria: Client Service
Data di pubblicazione: June 21, 2024
Sede lavoro: San Dimas, CA, US
ADP is hiring an Ops Tech Support Analyst
- Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be the opportunity you’ve been searching for. Read on and decide for yourself.
In this role, you will provide technical and operational support to the teams within ADP Compliance Solutions Payments Operation area. Work with vendor relationship to search, analyze and determine resolutions to issues. Respond to questions from vendor and operation areas. Assist with escalated client issues and trouble use issues through use of database management, writing and running queries and creation of reporting.
The nature of what you do every day will not change – you will identify, research and resolve complex issues related to ADP Payment of customer and client operations. Ability to analyze and manipulate data from a variety of sources and make recommendations for improvement and solutions. Seek timely and reasonable solutions. Ability to create quality and effective reports to drive operational efficiencies. Assist with escalated client issues. Still, every day will be different because the questions you receive will vary, as will the solutions you provide.
To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. You will have the opportunity to continually upgrade knowledge and skill base relating to both new and existing products to help you increase proficiency in a technical and operational support capability. As a result, you will effectively troubleshoot, replicate and develop resolution for client issues. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
What you’ll do: Responsibilities
What you can expect on a typical day:
- Client Support. You will help our vendor through relationship building to research, analyze and determine resolution to issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
- Learn. You will continually upgrade your knowledge and skill base relating to both new and existing products to increase proficiency in a technical and operational support capability. Remain current with emerging technology in order to provide technical and operational support for new product rollouts and/or existing offerings. Remain proficient on networks, operating systems, hardware, software, databases, Internet and related products.
- You adhere to a daily schedule and organize yourself to deal with a high volume of inbound escalations/issues. Daily phone time may increase during peak seasons.
TO SUCCEED IN THIS ROLE: Requirements
- At least three through five years of experience in a customer service environment
- 6 + years of directly related experience
A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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It’s cool to come here and not just sit here and say, ‘I’m going to answer phone calls.’ I’m actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I’ve made a lot of personal connections.
