Client Service & Product Support Specialist – Disputes
Req Number: 250986
Category: Operations
Posted Date: May 2, 2024
Category: Operations
Posted Date: May 2, 2024
Work Location(s): San Dimas, CA, US
ADP is hiring a Client Service & Product Support Specialist
• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP’s front-line for solving clients’ challenges — including issue resolution, answering questions, helping clients, and more. You will work with clients providing support using any combination of phone, email, or chat-based communication depending on your specific team or role. The nature of what you do every day will not change — your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, and so will the solutions you provide each client. There will be no shortage of new questions you’ll receive. This will keep things interesting, and our top-ranked training will help to set you up for success!
Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what’s important. In return, you can expect job satisfaction through being that one person who saves the day for our clients. All while advancing your career at a stable, highly respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn’t scare you. We still find time for a healthy dose of fun.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a Diversity Inc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the One Ten coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
https://adp.careers/Client_Services_Videos
WHAT YOU’LL DO: Responsibilities
What you can expect on a typical day:
• Be a Trusted Advisor. Working independently or as part of a team, you will serve as a consultant in servicing ADP’s products/technologies. You will use a breadth of expertise to help ADP’s clients solve problems by taking a broad perspective to identify solutions, resolve issues, and provide solutions.
• Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP’s core value of “Integrity is Everything.”
• Educate. You will leverage your ADP product & services knowledge to provide solutions to issues and questions and help build client understanding around our products’ value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
TO SUCCEED IN THIS ROLE: Required Qualifications
• High School diploma
• At least two years of previous professional work experience in a office environment
• In this position you are responsible for ensuring ADP’s compliance with regulatory (e.g., regulation E) and third-party requirements.
• Knowledge of privacy and security protocols, identifying fraudulent activity and compliance with applicable laws and regulations.
• Escalate operational gaps or compliance concerns to management.
• Participate in compliance related training and communication programs, as needed.
BONUS POINTS FOR THESE: Preferred Qualifications
• Banking terminology, handling disputes, knowledgeable with Visa and Mastercard charge back
A college degree is great but not required. What’s more important is having the skills to do the job. If you don’t have a college degree, other acceptable experiences could include:
Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $15.00 – $27.40 / Hour
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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The culture at ADP is very collaborative. One of the things I found when I came in is that you can ask anybody anything and they are willing to help you. They are very engaged in the job that they do and they love to understand what you are doing as well.
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At ADP, we believe that our diversity fuels innovation and benefits our associates, clients, and communities. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, or protected veteran status and will not be discriminated against on the basis of disability.
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