ADP is hiring a Senior Manager – Wage Garnishment. In this position you will be responsible for leading the Wage Garnishment Team.  This team is responsible for the accurate and timely processing of all wage attachment orders into Enterprise/WGPS/WFN for ADP TotalSource. You will research and respond to inquiries to include support of lien calculations, payments to agencies, set up/input questions and production processing error resolution. Ensure processing follows State and Federal withholding regulations.  You will need to collaborate with ADP and HRO/TotalSource leadership to drive strategy and service/technology/process enhancements.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

Essential Duties & Responsibilities:

• Manage Daily Activities – manage associates responsible for achieving internal and external service and operational standards. Monitor cases, service level agreements (SLAs) and client satisfaction. Utilize tNPS, NPS and additional channels to identify opportunities for coaching and ability to perform at set standards. Serve as point of escalation for items requiring additional support and oversight.
• Process Improvement – Analyze operational workflows and processes and develop standards, policies, and procedures. Drive continuous process development, improvements, and refinement, including development of standards that drive excellence, measurable results, scale and consistency. Ensures staff training is completed to capitalize on standardized processes and service standards.
• Talent Development & Engagement – Lead and inspire team to deliver exceptional quality service to clients on compliance activities. Drive associate engagement, retention, talent/career development, performance coaching and appropriate programs to enhance the service experience and technical expertise. Handle personnel duties for department including selection recommendations for salary increases and promotions.
• Compliance/Risk Management – Risk mitigation through development and application of effective controls, communications, reporting and checks & balances to reduce financial exposure and liability.
• Strategy and Business Advancement – Partner with business development, sales and strategy to identify service and product offering, and definition. Participate in enhancement projects to improve customer service and retention.
• Internal Partnership Management – manage operations and services including partnering with our WGU Team based out of India.

QUALIFICATIONS REQUIRED:

• 5+ years related people management experience
• Must be detailed oriented, highly organized, and possess excellent time management skills

• Prior experience with payroll/state compliance, wage garnishments
• Professional certification such as FPC or CPP 
• Experience with Workforce Now

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.