GV Managed Services Americas 150901
Req Number: IND150901
Category: Client Service
Posted Date: May 17, 2024
Category: Client Service
Posted Date: May 17, 2024
Work Location(s): Hyderabad, Telangana, IN
This role will be of a team player and a key member of the GlobalView MS Americas team.
Responsible for timely processing end to end payrolls for America, Canada and Mexico Clients. Payroll frequency will be weekly, semi-monthly, fortnightly, monthly, off-cycles and reversals.
Frequently interfacing with various teams primarily with internal support teams and directly with the Clients.
Ensure quality controls in the payroll process and update documentation- includes reconciliation of results and audit checks.
Act as day-to-day liaison with client designated contacts for payroll-related processing and respond to client inquiries and take appropriate action ensuring timely review and resolution of issues.
Maintain client payroll procedure manuals and business process documents.
Manage client issues in Siebel system and work with client and internal partners to classify, prioritize and follow-up.
Analyze and resolve complex issues encountered within the team and/or client; Demonstrate strong analytical and error resolution skills for complex payroll environments.
Identify, recommend and implement process improvement methodologies that strengthen service delivery.
Act as a Checker to review various Payrolls (On-Cycle, Off-cycle and ROEs etc) worked & ready to deliver by the Maker Skills and Experience.
Excellent communication skills to interface with multinational clients and internal users in the region.
Ability to multi-task, flexible to working hours and ready to work in the US shift timings.
##LI-DNI
This role will be of a team player and a key member of the GlobalView MS Americas team.
Responsible for timely processing end to end payrolls for America, Canada and Mexico Clients. Payroll frequency will be weekly, semi-monthly, fortnightly, monthly, off-cycles and reversals.
Frequently interfacing with various teams primarily with internal support teams and directly with the Clients.
Ensure quality controls in the payroll process and update documentation- includes reconciliation of results and audit checks.
Act as day-to-day liaison with client designated contacts for payroll-related processing and respond to client inquiries and take appropriate action ensuring timely review and resolution of issues.
Maintain client payroll procedure manuals and business process documents.
Manage client issues in Siebel system and work with client and internal partners to classify, prioritize and follow-up.
Analyze and resolve complex issues encountered within the team and/or client; Demonstrate strong analytical and error resolution skills for complex payroll environments.
Identify, recommend and implement process improvement methodologies that strengthen service delivery.
Act as a Checker to review various Payrolls (On-Cycle, Off-cycle and ROEs etc) worked & ready to deliver by the Maker Skills and Experience.
Excellent communication skills to interface with multinational clients and internal users in the region.
Ability to multi-task, flexible to working hours and ready to work in the US shift timings.
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It’s cool to come here and not just sit here and say, ‘I’m going to answer phone calls.’ I’m actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I’ve made a lot of personal connections.
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