NAS FSO ADPR Services 149092
Număr rec: IND149092
Categorie: Client Service
Data afișării: March 27, 2024
Categorie: Client Service
Data afișării: March 27, 2024
Locație(ii) de muncă: Hyderabad, Telangana, IN
• We are the Centralized Support for NAS Clients on their reporting issues and Services forms the frontline support of the project
• Primary support mode is taking incoming Client calls being available for majority of the production timeframe
• The profile also involves working on SRs and e-mails that comes to our queue
• Providing the initial troubleshooting assistance to our Clients on their reporting issues and walk them through the changes and empower them in the process
• Think as Owners and make sure the Client receives the support needed and/or reaches the correct team as applicable
• Partner with Solutions (our next level of support) closely to develop domain expertise and effectively resolve Client issues
##LI-DNI• Minimum Qualification: Graduates in any discipline
• Absolute flexibility to work in Night Shift
o 5:30pm – 2:30am, 6:30am – 3:30am, 8:30pm – 5:30pm
o 6:30pm – 3:30am, 7:30am – 4:30am, 9:30pm – 6:30pm during DSL
o Shifts subject to changed based on business requirement
• Since we directly interact with NAS Clients, Excellent Communication skills required
o Able to connect with our Clients on conversational grounds
o Ability to delight and diffuse appropriately
• Excellent written communication and ability to manage Time effectively
• Client Focused and adept to Thinking as Owners
• Analytical thinking with an eye for Improvement/Innovation
• Knowledge of MS-Office applications (Excel, Word, PowerPoint, OneNote) would be a plus
• Basic SQL knowledge
• Able to display analytical thinking
• Good understanding of Client Experience
• Should be ready towards learning
• Positive attitude towards changes, challenges and Team dynamics
• Inclination towards innovation
• Handle additional cases to address the Word Load for the Team
• Handle escalated issues towards timely resolution
• Primary support mode is taking incoming Client calls being available for majority of the production timeframe
• The profile also involves working on SRs and e-mails that comes to our queue
• Providing the initial troubleshooting assistance to our Clients on their reporting issues and walk them through the changes and empower them in the process
• Think as Owners and make sure the Client receives the support needed and/or reaches the correct team as applicable
• Partner with Solutions (our next level of support) closely to develop domain expertise and effectively resolve Client issues
##LI-DNI• Minimum Qualification: Graduates in any discipline
• Absolute flexibility to work in Night Shift
o 5:30pm – 2:30am, 6:30am – 3:30am, 8:30pm – 5:30pm
o 6:30pm – 3:30am, 7:30am – 4:30am, 9:30pm – 6:30pm during DSL
o Shifts subject to changed based on business requirement
• Since we directly interact with NAS Clients, Excellent Communication skills required
o Able to connect with our Clients on conversational grounds
o Ability to delight and diffuse appropriately
• Excellent written communication and ability to manage Time effectively
• Client Focused and adept to Thinking as Owners
• Analytical thinking with an eye for Improvement/Innovation
• Knowledge of MS-Office applications (Excel, Word, PowerPoint, OneNote) would be a plus
• Basic SQL knowledge
• Able to display analytical thinking
• Good understanding of Client Experience
• Should be ready towards learning
• Positive attitude towards changes, challenges and Team dynamics
• Inclination towards innovation
• Handle additional cases to address the Word Load for the Team
• Handle escalated issues towards timely resolution
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It’s cool to come here and not just sit here and say, ‘I’m going to answer phone calls.’ I’m actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I’ve made a lot of personal connections.
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ADP and the ADP logo are registered trademarks of ADP, LLC. ADP A more human resource is a service mark of ADP, LLC. All other marks are the property of their respective owners. Copyright © ADP, LLC, 2018. All rights reserved.
ADP and the ADP logo are registered trademarks of ADP, LLC. ADP A more human resource is a service mark of ADP, LLC. All other marks are the property of their respective owners. Copyright © ADP, LLC, 2018. All rights reserved.