Job Summary:

The HR Implementation Consultant performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

He / She works directly with the customers and manages the end-to-end implementation of the RH modules. Also, he / she works in a tight-knit partnership with the BU in order to ensure the highest level of service to customers.

According to his/her mission, the HR Implementation Consultant must manage all the required functional leadership activities related to the new customers’ implementation processes.

In addition, he/she will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards.

Responsibilities :

Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

In this respect, he/she must carry out the following actions:

• Manage the end-to-end implementation of HR modules
• Draw-up and follow-up of the schedule, methods and processes in accordance with project deadlines on both ADP and client sides
• Ensure customer service within the framework of the contract
• Facilitate client meetings, drafting reports, deliverables and client responses
• Define and supply liaising documents
• Provide progress updates to the client and ensure mutual commitments are upheld
• Assist the client in deploying RH modules, and, in this capacity, he/she may also train users
• Identify any potential needs for HR support
• Coordinate and share information with all stakeholders
• Offer the best level of Service to customers
• Maintain, develop and optimize the HR modules for customers
• Performing specific configuration activities in the HR modules, according to the customers’ requirements
• Support the client during the testing phase and sign off on the implementation phase
• Ensure the smooth continuity of the client’s operations, especially in regard to the transition towards the HR Customer service department
• Owning and improving the process and procedures in place, in line with the continuous improvement culture of the company

Reports & Performance Metrics:

• On time delivery of assigned tasks
• Quality control reports
• Utilisation rate

Knowledge and Skill Requirements:

• An understanding of the client’s trade, business and organization
• Meeting leadership
• Project management
• Time management
• Client portfolio management
• Good interpersonal skills
• Good oral and written communication skills
• Analytical skills and an ability to summarize
• Organized
• Rigorous
• Independent
• Team player
• Dynamic and responsive
• French Language skills (minimum B2 level)

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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