Role and Responsibilities The ADP TotalSource Payroll Express team will help support the Payroll and Implementation groups by handling over-flow calls. Calls you can expect to receive will center around various questions about payroll and payroll processing. The number of calls related to payroll and payroll processing, as well as troubleshooting payroll issues will vary from day-to-day, since it is based on the number of payrolls scheduled to be processed during that time. You can also expect to receive calls that might be related to benefits, HR, 401(K), etc., since all these components are part of payroll. You will need to be able to differentiate and handle questions appropriately. The goal is to assist clients with as many one-call resolutions as possible. If not, then you will determine which appropriate team to reach out to, or queues to dispatch cases to for further follow-up. Associates can expect to be interacting with both internal partners and external clients. As Payroll Express Associates servicing ADP’s Professional Employer Organization (PEO) solution, where clients outsource their Human Resources functions to us, you will utilize your knowledge and resources to provide clients with specialized support and guidance to achieve their goals. You carry the weight of ADP’s service reputation and client satisfaction. Every day, you will be the primary client liaison for all employer-level concerns and will provide first level support over the phone for several complex payroll issues or concerns. It is critically important that our PEO clients remain compliant with all Federal, State, and Local employment and tax laws.

Qualifications and Education Requirements
• High school Diploma / GED with major area of concentration in Customer Service Skills.
• 1-3 years customer service experience
• Service oriented aptitude with good written and verbal communication skills.
• Strong English communication and written skills
• Must be comfortable working in a performance-based and structured environment while
demonstrating high ethical standards.
• Quickly adapt and demonstrated ability to learn and apply concepts in new situations.
• Ability to handle difficult conversations and scenarios.
• Strong client relationship and interpersonal skills
• Organizational Skills: the ability to multi-task, set priorities, and follow up promptly.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.