iHCM Client Service Consultant

Anforderungsnummer: 6011476105162024
Kategorie: Client Service
Datum der Veröffentlichung: June 27, 2024

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Team of associates collaborating together at work

Arbeitsort: Barcelona, Cataluña, ES

Client Services Consultant (iHCM) English/Dutch

Are you service minded, do you like variety in your work and do you like working in a team? Then read on quickly because we are looking for you! To expand our team, we are looking for an iHCM Client Service Consultant (NL speaking).

Where will you be working?

ADP is the international market leader in the field of integrated HR and payroll solutions (HCM: Human Capital Management) and therefore an expert in your field. We offer you a challenging position within a professional and international organization. You will have the opportunity to use your talent to the full and bring your expertise to our customers.
Our office is in Barcelona, where you will be working with a nice team of ca. 20 enthusiastic colleagues – working from Bucharest, Romania and Barcelona. The working language within the team is Dutch, and internally within ADP, English. It is therefore important that you have a good command of English as well as Dutch, both verbally and in writing.
What will you be doing?

As an iHCM Client Service Consultant, you are the contact person for mainly Dutch-speaking clients who have questions about iHCM. You are their first point of contact and for 90% you will be in contact with HR or Payroll employees. There are different ways for the client to contact you: by phone, chat or through our ticket system. This offers you the platform, space and time to properly address the customers and come to an appropriate answer or solution. iHCM is a very extensive software for HR and Payroll Administration, which in turn consists of several modules. You can expect questions on the following topics, among others:
• Leave and absence
• Expenses
• Time registration
• Employee data
• Reporting
• Documents
• Organization

Before you start working, you will first receive an extensive training in which you will be well supervised and there is plenty of room to develop yourself. Every day, you will be given a piece of the theory which you will put into practice by making assignments in the test environment. Shortly after that, you will start working with real-life cases. After ca. 2 months, the training period will be finished and you will be ready to go live; you will soon be handling your first incoming calls!
Who are you?

You love to help customers as much as possible and enjoy answering their questions. In addition, you are a team player and can work well with other departments. Because you deal with a wide variety of tickets, you know how to prioritize the most important issues first. You communicate clearly and you stand firm. You are eager to learn, curious and are interested in HR-related matters. You have a higher professional education (HBO) in work- and thinking level.
What will you receive

We offer an extensive package of primary and secondary employment conditions, including
• An excellent salary
• 25 holiday days
• Development and training opportunities within ADP
• A super cozy team
• A beautiful office located in Poble Nou

Are you excited and would you like to know more? go head and apply!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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It’s cool to come here and not just sit here and say, ‘I’m going to answer phone calls.’ I’m actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I’ve made a lot of personal connections.

NinaClient Support Consultant

iHCM Client Service Consultant

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