Sr. Client Service & Product Support Consultant
Req Number: 248740
Category: Operations
Posted Date: April 26, 2024
Category: Operations
Posted Date: April 26, 2024
Work Location(s): Florence, SC, US
ADP is hiring an Sr. Client Service & Product Support Specialist.
In this role, you will serve as ADP’s front-line for solving clients’ challenges, including issue resolution, answering questions, helping clients, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands. You will handle day to day interaction with various teams to support technical business requirements. Work to support the business needs being self motivated, able to work independently and able to take initiative without always being directed.
The nature of what you do every day will not change – your #1 goal is to help clients and our business partners. Still, every day will be different because the questions you receive will vary, as will the solutions you provide. There will be no shortage of new questions you’ll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a fast paced environment. You have a way with people that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our business partners to understand and take action on. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
WHAT YOU’LL DO: Responsibilities
- Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve location compliance, location geocoding, and location boundaries. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
- Educator. You will leverage your ADP Product & Services knowledge to provide solutions to issues and question and help build client understanding around our products and solutions training.
- Collaborator. Join forces with Data Operations Developers to resolve and create enhancements to current tools.
- Learn. You will continually upgrade your knowledge and skills on payroll, federal and state incentives, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
- Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of requests.
TO SUCCEED IN THIS ROLE: Preferred Qualifications
- At least 2-3 years of analytical experience in a customer service environment or as a practitioner with systems experience
- Experience with Payroll/Payroll Processing
- Superior time and project management skills.
- Strong attention to detail and analytical skills.
- Ability to multitask in a fast-paced environment and prioritize the most critical tasks and projects keeping current on new and proposed regulations.
A college degree is great but not required. What’s more important is having the skills to do the job. If you don’t have a college degree, other acceptable experiences could include:
- Experience noted above or minimum of four-year Insurance/Financial institution or significant client service experience
- Military Experience. We recognize and appreciate the unique talents and experiences veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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The culture at ADP is very collaborative. One of the things I found when I came in is that you can ask anybody anything and they are willing to help you. They are very engaged in the job that they do and they love to understand what you are doing as well.
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At ADP, we believe that our diversity fuels innovation and benefits our associates, clients, and communities. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, or protected veteran status and will not be discriminated against on the basis of disability.
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