Senior Manager – Health & Wealth
Número de sol.: 250641
Categoría: Client Service
Fecha de publicación: April 28, 2024
Categoría: Client Service
Fecha de publicación: April 28, 2024
Ubicación del puesto de trabajo: Phoenix, AZ, US
Los Angeles, CA
Sacramento, CA
Springfield, IL
ADP is hiring a Senior Manager – Health & Wealth in West/Central Market – AZ, CA, and/or the IL area.
- Are you ready to join a company offering career advancement opportunities throughout your career journey?
- Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
- Are you looking for an inclusive environment with a culture of collaboration and belonging?
Well, this may be the role for you. Ready to make your mark?
In this role, the Health and Wealth leadership team has responsibility for delivery of the national TotalSource Health and Wealth programs enabling clients to focus on their core activities, maximizing value and effectiveness across the full range of HR programs, thereby creating a more strategic HR delivery to their workforce. These programs include group medical, dental, vision, life insurance, disability, voluntary, ancillary (i.e., Spending/Savings, Health Advocacy, EAP, Perks) and MEP/401k Retirement Plan. Drives the design and delivery of ADP TotalSource’s Health and Wealth services and ensuring services are provided in alignment with quality and service standards, and in compliance with applicable laws (Federal, State and local). Manage large complex relationships with external parties, including insurance, brokerage, consulting, recordkeeping, audit, legal and investment vendors, to ensure procedural and fiduciary requirements of the plans are met and to conduct periodic RFPs to negotiate state of the art services and competitive pricing on behalf of clients and WSEs. Work with the governing Committees of the Health & Wealth plans and other TotalSource leadership to drive strategy, design, service enhancements and fiduciary oversight. offering supports over 500k worksite employees and Health premiums exceeding 3.5b in revenue and over 4.5b of 401k/MEP assets.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
https://adp.careers/Client_Services_Videos
WHAT YOU’LL DO: Responsibilities
What you can expect on a typical day:
- Manage Daily Activities – manage associates responsible for achieving internal and external service and operational standards. Monitor cases, service level agreements (SLAs) and client satisfaction. Utilize call monitoring, tNPS, NPS and additional channels to identify opportunities for coaching and ability to perform at set standards. Serve as point of escalation for items requiring additional support and oversight.
- Process Improvement – Analyze operational workflows and processes and develop standards, policies, and procedures. As applicable, partner with and maintain relationships, resources, and operational controls with offshored resources to ensure world class service and achievement of targeted performance standards. Drive continuous process development, improvements, and refinement, including development of standards that drive excellence, measurable results, scale and consistency. Ensures staff training is completed to capitalize on standardized processes and service standards.
- Talent Development & Engagement – Lead and inspire team (including offshored and contingent associates) to deliver exceptional quality service to clients on health and wealth activities. Drive associate engagement, retention, talent/career development, performance coaching and appropriate programs to enhance the service experience and technical expertise. Handle personnel duties for department including selection recommendations for salary increases and promotions.
- Compliance/Risk Management – Risk mitigation through development and application of effective controls, communications, reporting and checks & balances to reduce financial exposure and liability. Ensure compliance with regulatory agencies and tax filing requirements.
- Strategy and Business Advancement – Partner with business development, sales and strategy to identify service and product offering, pricing and definition. Participate in enhancement projects to improve customer service and retention.
- Vendor Relationship and Internal Partnership Management – manage operations and services. Leads relationships with vendors as appropriate (Equifax and compliance solutions). Works with vendor on identified areas of opportunity contributing to continuously improving performance excellence.
TO SUCCEED IN THIS ROLE: Requirements
- Candidate must be located in the AZ, CA, IL area/surrounding area as they will be required to manage an external client territory/book of business within the area and other potential states as assigned based on client needs. These areas include the West/Central Market. Will be a hybrid work model. (Remote, Field, Office).
- Ability to travel within assigned territory based on client needs
- At least 5 years of related experience in a major area of concentration: Benefits, Business Administration, Health & Wealth disciplines (HealthCare, Retirement/Investments, Human Resources) or similar.
- At least 3 years of direct people leadership experience
- Must be able to travel to visit clients in region to support client visits and strengthen relationships.
- Must be detailed oriented, highly organized, and possess excellent time management skills.
A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
BONUS POINTS FOR THESE: Preferred Qualifications
- Other Education or Certification Requirements: GBA, RPA, CEBS, SHRM-CP/SCP, QKA, FPC, CPP a plus.
- Presentation skills
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
#LI-Hybrid
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $80,700.00 – $163,800.00 / Year
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
Lee mas..
Es genial venir aquí y no tener que estar sentado todo el día diciendo: “Voy a contestar llamadas telefónicas”. En realidad puedo educar al cliente y brindarle una experiencia fácil sin que le suponga ningún esfuerzo. Cuando uno dedica tiempo a educarlos, los clientes se muestran muy agradecidos. Hice muchos contactos personales.
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