Canada Service Retention Team Outbound Specialist
Número de sol.: PHL18286
Categoría: Operations
Fecha de publicación: May 4, 2024
Categoría: Operations
Fecha de publicación: May 4, 2024
Ubicación del puesto de trabajo: Makati City, Manila, PH
The Proactive Outbound Specialist maximizes client retention by acting as the liaison between our clients (whose knowledge level ranges from no payroll experience to payroll expertise) and the business segment.
As a result of a proactive outreach (outbound call) performs all activities that support client retention through the following (not limited to) components – Risk Assessment (based on dialogue), facilitate pricing changes or concessions, faciliate the resoultion of outstanding service related issues and survey follow up programs. Maximizes retention by working with the client and ADP associates and service management to resolve any issues that are within our control, and may affect the client’s decision to stay with ADP. May also work with various other functional areas to facilitate the resolution/closure of client outstanding issues/concerns.• Strong English skills
• Ability to read verbal cues in Canadians
o Tonal changes
o Vague answers
o Enthusiasm/Frustration
• Probing skills/Questions
• Problem solving/identification
• Excellent communication skills
• Interpersonal skills
• Time management skills
As a result of a proactive outreach (outbound call) performs all activities that support client retention through the following (not limited to) components – Risk Assessment (based on dialogue), facilitate pricing changes or concessions, faciliate the resoultion of outstanding service related issues and survey follow up programs. Maximizes retention by working with the client and ADP associates and service management to resolve any issues that are within our control, and may affect the client’s decision to stay with ADP. May also work with various other functional areas to facilitate the resolution/closure of client outstanding issues/concerns.• Strong English skills
• Ability to read verbal cues in Canadians
o Tonal changes
o Vague answers
o Enthusiasm/Frustration
• Probing skills/Questions
• Problem solving/identification
• Excellent communication skills
• Interpersonal skills
• Time management skills
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
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The culture at ADP is very collaborative. One of the things I found when I came in is that you can ask anybody anything and they are willing to help you. They are very engaged in the job that they do and they love to understand what you are doing as well.
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