GV Support Europe 150122
Número de sol.: IND150122
Categoría: Technology
Fecha de publicación: May 7, 2024
Categoría: Technology
Fecha de publicación: May 7, 2024
Ubicación del puesto de trabajo: Hyderabad, Telangana, IN
- GlobalView Application Support consultant role is within GV India, which is a part of ADP India Service Delivery Organization.
- The consultants own the SAP configuration and provide consulting services for multiple MNC Clients of GlobalView in UK, IE and ZA and rest of EMEA.
- Perform SAP configuration and resolve client issues based on the ticketing system/CRM
- Provide technical support for post-live issue resolution within Service Level Agreement timeframes and support investigation, solution identification, recommendation, configuration, unit testing and solution documentation
- Prepare functional/technical specifications and manage change requests.
- Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client’s current offering.
- Assess Support Pack configuration, as requirements directed. Subsequent configuration and testing activities arising out of support pack application.
- Identify, co-ordinate and test SAP Note application as an advanced correction, as required
- Consult with Relationship Managers (SRM)
- Work with Managed Service associates & leads to provide First Time Right solutions.
- Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations
- Conduct cross functional training to managed service team on handing payroll queries.
- Ensure up to date knowledge of the ADP GlobalView SAP application and associated services.
- Adhere to ADP GlobalView configuration standards and conventions
- After hours support as agreed with Client / Team Leader / Manager
- Undertake other projects as directed
##LI-DNI
- 3-5 years of working experience in SAP HCM configuration in modules like Personnel Administration, Payroll, Time Management.
- Should have worked on at least one end to end Implementation or support project.
- Knowledge of PCR and Schema is an advantage.
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