Manager Payroll Implementation with French

Req Number: 6011387703262024
Category: Technology
Posted Date: April 16, 2024

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6011387703262024
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Three young men seated at a workstation looking at multiple computer monitors.

Work Location(s): Bucharest, Bucuresti, RO

Job Summary:

Within the France Implementation BU, the SBS Implementation Manager leads a team of Payroll Implementation Consultants responsible for configuring and deploying payroll solutions to SBS clients (<200 ees).

He/She coordinates the main information system development activities, coordinates resources and controls project milestones (information/data/programming/analysis). Develops, plans, analyses, estimates and sets up the priorities of the configuration activities, phases and agreed project deadlines. Additionally, he/she responds to and resolves client escalations during or after implementation. May be involved in pre-sales discussions or assist in developing proposals.

The SBS Implementation Manager is in charge of ensuring that the implementation processes are applied with consistent methodologies and comply with the SLA between the BUs and Romania.

He/She will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards.

He / She has a direct relation with the CoE Senior Manager and is accountable for 4 areas:

Client experience, quality (measured by NPS)
People management
Process management
Business and productivity management

Responsibilities:

Coordinates the main information system development activities, coordinates resources and controls project milestones (information/data/programming/analysis). Develops, plans, analyses, estimates and sets up the priorities of the configuration activities, phases and agreed project deadlines.

For his/her team, he/she creates reviews, develops and communicates standard processes that ensure ADP commitments or exceed ADP contractual requirements.

Market leadership – client focused

Checks quality of the delivery to the client and always focuses on client experience
Manages client escalations together with the CoE Senior Manager

People leadership

Ensures that all team members have the appropriate training planned as defined in the job description
Reviews and improves training plans in coordination with the CoE Senior Manager
Participates in the recruitment process for new hires
Identifies talent, works with HR to ensure that the appropriate development plans are created
Works with the CoE Senior Manager to create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Recognizes and celebrates team and team member accomplishments and exceptional performance
Maintains a healthy and correct team dynamic

Process leadership

Monitors day-to-day operations to guarantee that the Payroll Implementation Consultants work according to their defined role and meet our SLAs
Effectively and consistently manages process of changes (including roll-out and communication)
Constantly monitors operations (quality & SLAs)
Ensures ongoing coordination

Business leadership

Uses KPIs to manage productivity
Improves organization, process and tools using ADP WAY methodology
Manages Capacity plan in coordination with the CoE Senior Manager

Knowledge and Skill Requirements:

Expertise in the payroll implementation processes, tools and activities
An understanding of the client’s trade, business and organisation (payroll calculations, law and human resources)
Knowledge in working with HR applications
Very good mastery of French and English, both orally and in writing, at minimum B2
Microsoft Office Suite
Proven experience in a similar position or a minimum experience of 3 years as an End-to-End Implementation Consultant
Good oral and written communication skills
Client portfolio management
Project management
Customer relationship management
Escalation management
Time management

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Manager Payroll Implementation with French

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