Implementation and Quality Manager

Req Number: 2300011604152024
Category: Implementation
Posted Date: April 23, 2024

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2300011604152024
ADP_Referral
SE
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Group of associates collaborating at work.

Work Location(s): , , SE

ADP is hiring a Implementation and Quality Manager (IQM)

In this role, you will have an overall overview and planning of the inflow of customers.

Responsible for quality assurance of ADP’s payroll processes around digitisation and efficiency. Is part of the Payroll Department as a senior adviser where they actively contribute to the selection of new system solutions and their implementation. Responsible for quality assurance of major implementations as well as standardisation of our customers and processes for a more efficient way of working and to minimise the risk of errors.

Responsible for ensuring that test protocols exist, are followed and tested by the test group when updating Hogia.

Responsible for news coverage regarding legislation that affects ADP. Has a very good sense of service, has a consultative approach and is stimulated by new challenges. Is flexible in his work and can manage a balance with parallel salary customers with resource and capacity planning for fewer start-ups.

Included in LG Sweden and has personal responsibility for the Implementation Team.

This role reports to the Business Unit Director

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

What you’ll do:

Participating in pre-sales meetings with potential customers and being able to provide guidance to smart solutions for customers and ADP.
Responsible for start-ups, that they are planned according to the capacity plan (if necessary, together with BUD).
Ongoing communication, staying updated on project progress, risks and milestones
Create and maintain project plans/timelines, document changes, communicate impact and execute updated plan.
Responsible for the quality group.
Expert in the field and interpret laws and agreements for the correct set of various salary types.
Responsible for documentation at start-up – Welcome pack for customers, ISO etc.
Have good knowledge of our customers’ agreements and prices for invoicing, responsible for the correct time and services being charged for work performed.
Reporting and follow-up of implementation KPIs.
Train / develop consultants when necessary.
Analyze the customer’s current workflow and evaluate the process but intend to offer solution recommendations, configurations and define the scope of work.
Works closely with the payroll department to identify and actively participate in improvement work for routines, payroll and implementation processes and their quality.
As a senior advisor – to the client and payroll consultant – in the Payroll Department take an active part regarding new system solutions and their implementation.
Responsible for news coverage regarding new legislation in the salary area that ADP’s operations are affected by.
Account manager during start-up for major implementations to ensure stability and quality.
Is driving quality projects for ISO documentation/Payroll according to ISO standard.
Responsible for the right service with the right quality and the right time being charged for work done for the team.
Involved in the introduction of new employees regarding ISO, GDPR, etc.
Responsible for educational materials.
Works actively with the improvement and efficiency work in the payroll department
Leads and distributes the work for the implementation team.

TO SUCCEED IN THIS ROLE:

Qualified vocational training/SALK/Further education or equivalent
At least 5 years of practical experience in qualified paid work
Special Qualifications: Authorized SRF or FAR salary consultant
Further education 12 h/year (required by authorized person)
Good knowledge of pre-systems and Hogia salary plus/Flex HRM
Special system/program: Expertise in at least two payroll systems
MillTime/Time reporting system or equivalent
Project management
Experience from other service profession/consultative work
Microsoft 365, good skills in Excel
Structured with good documentation habits
Genuine interest in problem solving
High integrity
Taking responsibility, educational
Business English
GDPR

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of ten Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Implementation and Quality Manager

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