Money Movement Coordinator
Req Number: 6011434305012024
Category: Client Service
Posted Date: May 7, 2024
Category: Client Service
Posted Date: May 7, 2024
Work Location(s): Mulgrave, Victoria, AU
Position Title: Money Movement Coordinator
Reporting Line: Money Movement Manager
Position Purpose:
As part of the International Money Movement (IMM) community, IMM is an evolving and
growing client funds operation responsible for PAYG, Superannuation and third party
payments.
growing client funds operation responsible for PAYG, Superannuation and third party
payments.
MM Australia is a critical deadline driven function that moves over US $5 billion annually with potential growth opportunities in Asia Pacific region (APAC). The team operates currently from ADP’s Mulgrave office in Australia.
The position is responsible for monitoring Banking activity in Money Movement, assisting
with return payments, refund requests and actioning SuperStream response messages. The role also involves assisting clients who contact us via phone and emails.
The position is responsible for monitoring Banking activity in Money Movement, assisting
with return payments, refund requests and actioning SuperStream response messages. The role also involves assisting clients who contact us via phone and emails.
Key Responsibilities:
- Effectively manage daily workloads
- Action internal and external client enquiries received via phone and email
- Maintain and deliver consistent world-class service to internal and external clients
Return payment handling - Liaise with Superfunds to enhance return payment process
- Action SuperStream response messages
- Maintain spread sheets for business reporting
- First level of customer enquiries and escalations
- Actively participate in team meetings and engagement activities
Experience:
- 1-2 years banking or financial services preferred
- MS Office — Proficient
- MS Office Excel — Advanced knowledge preferred
- Data entry experience preferred
Certifications /Qualifications:
- Secondary education or equivalent experience
- Finance/Banking training preferred
Skills:
- Excellent verbal and written communication
- Problem solving ability
- Organised and detailed orientated
- Customer focused
Key Stakeholders:
- EPS Team
- MS Managers & Relationship Managers
- ADP Clients
- Global View
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When I moved into my role, the support I was given included training and buddying-up with different team members. Even now, there is a constant flow of training opportunities that I attend every year. That definitely helps me to grow my skills.
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