MAS Tech Services Tech Support Analyst I
Req Number: PHL18710
Category: Operations
Posted Date: June 26, 2024
Category: Operations
Posted Date: June 26, 2024
Work Location(s): Makati City, Manila, PH
As inbound associates we receive calls from internal clients (other business units such as Client Services, Benefits and Talent Solutions) and external clients (clients who purchased ADP services) regarding technical and reporting concerns.
Our job is to partner with clients by understanding their concerns and providing holistic resolution through complete client education.
Some of the most common concerns we assist with are:
· Functionality Issues in Workforce Now
· Security Management in AIM/SMS
· System Incidents
· Custom Reporting Concerns
· Management Reporting Concerns• At least 6 months to 1 year KPO/Shared Services experience, general office, customer service and/or data entry experience.
• Above average verbal and written communication skills, analytical and problem-solving skills.
• Preferably with experience in using MS Office applications
• Proven experience using the telephone in a high volume environment.
• Basic knowledge of math, ability to work with numbers.
• S. payroll knowledge is a plus.
• Possess good time management and organizational skills
• Strong technical skills with a good understanding of and ability to support Microsoft Office Suite, operating systems, Client-server and TCP/IP
• Problem-solving and troubleshooting skills
• Ability to multi-task
• Client conflict resolution
• Good collaboration skills.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
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The culture at ADP is very collaborative. One of the things I found when I came in is that you can ask anybody anything and they are willing to help you. They are very engaged in the job that they do and they love to understand what you are doing as well.
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