Time and Attendance Specialist
Req Number: 6011490504252024
Category: Client Service
Posted Date: June 28, 2024
Category: Client Service
Posted Date: June 28, 2024
Work Location(s): , , GB
Time and Attendance Specialist
Do you have experience in providing technical/helpdesk/IT support? Are you looking for your next career move within a global company? If so then please read on!
Location: Our Staines office – 2 Causeway Park, The Causeway, Staines-upon-Thames, TW18 3BF
Hybrid working: 3 days in office and 2 days from home
We are seeking future colleagues to join our dynamic team in Staines, with a technical and customer focussed mind-set who are keen to develop, build a fruitful career and become the leaders of tomorrow.
This is a technical role so you will be fully trained to troubleshoot both the Time & Attendance related hardware & software that you will be supporting in this role.
Overview:
The Time & Attendance team handles queries from clients who use ADP Time & Attendance products as a solution to their human capital management needs. They are responsible for championing our clients within ADP and are accountable for delivering supportive, accurate and timely responses to our clients. We are looking for people that have a technical background with a genuine interest in putting our clients at the heart of everything they do, whilst at the same time being enthusiastic about learning our products and services to be able to deliver excellent service in a hardworking but fun team environment.
Key Responsibilities:
- Voice of ADP to client for resolution of queries over the phone, webchat and via eService to ADP Clients
- Researching and modifying ADP’s systems to meet clients’ specific needs
- Making sure that current product systems are understood and utilised appropriately
- Working to ensure all agreed Service Level Agreements (SLA’s) are adhered to
- Ensure delivery of optimal service and the improvement of client retention & satisfaction
- Sharing knowledge within ADP to proactively support clients across all service offerings
- Serving as client liaison within ADP providing professional communications in answering client questions regarding Time and Attendance, product, and all supporting systems
- To continually keep clients updated with progress of status on incidents requiring further work to resolve to effectively manage client expectations
- To ensure all incidents are logged and client provided with a CRN number to support our tracking process and reporting mechanism
- Work with other ADP Departments to deliver an accurate and timely response to the Client queries/Service requests.
- Identifying, suggesting, and implementing service, process, and product improvements for the benefit of the Client, Team, Department and ADP.
Requirements:
Knowledge:
- Microsoft Office inc. Excel and Outlook
- Previous Helpdesk/Call Centre background
- Strong Customer Service skills & experience
Skills:
- Ability to remain calm under pressure and deliver consistent and high quality service to clients
- Analytical approach to problem solving and decision making (inc. root cause)
- Able to quickly assimilate and retain new information
- Effective team player who supports and helps their colleagues
Benefits:
- 23 days holiday (increasing to 25 after 2 years, you can also buy and sell up to 5 days each year)
- Flexible benefits — private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
- Paid Study support
- Employee Assistance Program
- Competitive salary
- Company social events
- Annual discretionary bonus
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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It’s cool to come here and not just sit here and say, ‘I’m going to answer phone calls.’ I’m actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I’ve made a lot of personal connections.
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At ADP, we believe that our diversity fuels innovation and benefits our associates, clients, and communities. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, or protected veteran status and will not be discriminated against on the basis of disability.
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