Client Tech Support Consultant III
Categoria: Client Service
Data de publicação: April 24, 2024
NOTE: The selected applicant for this role will be expected to work within a hybrid work model (3 days per week onsite in the office, 2 days per week from home) in our Alpharetta, GA, office.
ADP is hiring a GlobalView Client Tech Support Consultant III. In this position, you will work to ensure activities are performed in a manner that meets ADP and/or client requirements while adhering to ADP standards. You will be responsible for providing 2nd level post-live issue resolution within Service Level Agreement timeframes – specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. You will prepare functional specifications and change control requests, including design and configuration details. Additionally, you will test and document change control requests, all while providing consulting services to the ADP GlobalView client base. You will provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise, develop and conduct lifecycle mini-project solutions, and deliver effective client communications and ticket management/resolution via Siebel.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
REQUIRED QUALIFICATIONS:
Education:
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field of study plus 5 years of related experience required. The company will also accept a Master’s degree and 2 years of related experience.
Qualifications/Skills and Competencies:
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
#Li-IB1
#LI-HYBRID
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It’s cool to come here and not just sit here and say, ‘I’m going to answer phone calls.’ I’m actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I’ve made a lot of personal connections.