ADP is hiring a Vice President, Operations – MasterTax

• Do you get excited about working in an organization that is growing quickly and navigating uncertainty?
• Do you enjoy working through complex challenges and providing innovative and optimized solutions that blend product, process, and people?
• Can you develop innovative ways to increase revenue and long-term retention opportunities?

                                                 Well, this may be the role for you. Ready to make your mark?

As the Vice President, Operations – MasterTax, you will oversee the overall operation of MasterTax, a payroll Tax software and services organization helping clients reduce their payroll tax processing time and compliance risks.  You will direct the identification, analysis, and development of business cases and drive continuous improvement in the Service business. You will also be responsible for ensuring the business meets or exceeds targets for operational and financial metrics including profitability, revenue growth, client retention, quality, and associate retention. You will hire, develop and retain talent at all levels of the organization.   Provides a considerable amount of focus on new business and existing clients’ revenue. Works closely with sales leadership in growing the business, deal management, market challenges and competitiveness, competitor threats, pricing & revenue impact, alignment to service performance and Voice of the Client (VOC) feedback, and good business management. 

 A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

                                                                              Ready to #MakeYourMark? Apply now!

What you’ll do: Responsibilities

Financial Excellence: Provides leadership to achieve Financial Excellence initiatives in the business as measured by 1) Revenue; 2) Sales; 3) Net Operating Income (NOI); 4) Client Retention; and 5) NPS. Ensures that the business meets or exceeds the financial goals each fiscal year.

• Manages $80+ million
• Responds to internal and external requests for financial, client service, and other reporting requirements.
• Responsible for pricing the clients within the MasterTax guidelines.
• Responsible for Client profitability.
• Develops and maintains a sound plan of business unit organization. Ongoing management of resources to ensure accomplishment of profitability and business goals defined in the plans.
• Analyzes operating results of the market/region versus approved plans and objectives and takes adequate steps to correct shortfalls in performance.
• Directs talent requirements within local departments to meet profit plan objectives and capacity needs.
• Responsible for capital planning and expenditures.  

Operational Excellence: Provides leadership to achieve operational excellence initiatives in the region by meeting or exceeding established metrics regarding: 1) Quality and compliance standards; 2) Operational efficiency; 3) Productivity methods, metrics, and enhancements; and 4) Project plans for product introductions.

• Represents ADP in relations with clients, suppliers, etc., while complying with MasterTax procedures. Works closely with sales executive and sales to acquire new business within the MasterTax business model and to retain the business.
• Responsible for Client Experience and Engagement
• VOC (Voice of Client) activities — NPS focus and goal attainment, client and WSE roundtable execution, 1:1 with client owners and attend prospect visits in order to keep MasterTax focused on what is important to our prospects and clients,
• Assist in definition of our role-based client experience strategies and,
• Modify service delivery based on feedback and congruent with business profitability and margin attainment. 

Employer of Choice: Manages all of the service and operations staff to achieve the stated goals of the business. Assists SVP/GM and Tax leadership in the development of business strategies and strategic objectives, and the operating policies and procedures to assure attainment of Employer of Choice initiatives as measured by: 1) Associate engagement; 2) Associate turnover; and 3) Diversity.

• Establishes direction for staff in the attainment of Employer of Choice initiatives.
• Ensures that plans and policies are understood and administered by the department heads.
• Uses strategic objectives as basis for establishing performance management and incentive programs for the department heads and other incentive-based plans in the region for all associates.
• Directs acquisition, retention, and continuing development of key human resources throughout the market.
• Assures establishment of recruiting, training and development programs, performance management and reward systems to attain the highest level of productivity for long-range success; systems to include provisions to meet all government laws and regulations.
• Establishes and maintains effective systems of communications with associates.
• Resolves conflicts between line/staff departments.
• Manages special projects as required.

TO SUCCEED IN THIS ROLE: Requirements

• Bachelor’s degree required, in business-related field preferred.
• Experience: 7 to 10 years’ experience in a senior operations role in a fast-paced service environment. Experience or familiarity in Employment Tax.  Insurance/Healthcare industry a plus. Within the years of experience, must possess at least 5 years of successful and progressive managerial experience. Must possess great leadership qualities with the focus on a team-based approach using collaboration. Must possess integrity, ambition, and be results-oriented.
• Must have broad functional background and experience including managing remotely in the area of service and operations. Prior experience working with a recognized small and/or medium business services organization. Ability to manage effectively virtually with clients and associates. Must have a demonstrated ability in the following areas:

1. Set and meet aggressive goals for operational effectiveness.
2. Identify and develop talent across an organization.
3. Work closely with sales to bring on and retain new business.
4. Deal effectively with growth in sales and the existing client base.

• Must possess an “executive” presence and skills to build strong, working relationships from front-line people to senior executives. Must possess thorough knowledge and appreciation of quality and execution. Excellent written and oral communication skills. Ability to work under pressure with tight time frames.
• May consider a relocation package for well-qualified candidate not residing in the Tempe, AZ area

BONUS POINTS FOR THESE: Preferred Qualifications

• MBA or advanced degree
• Prior experience managing or leading a software business
• Excellent interpersonal skills; able to manage diverse resources within a matrix environment toward the achievement of the common objective
• Outstanding mental discipline: a thorough, analytical, detail-oriented person with excellent and consistent follow-through
• A highly motivated self-starting, autonomous individual who can work independently and set their own priorities, yet also function well as part of the overall team
• A polished, self-confident person who can influence the thinking of others through example and open personal style
• A person with impeccable personal and professional ethics. Has a reputation for honesty and credibility. A person who is discreet and can be trusted to be highly confidential
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life. Resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. 
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

 What are you waiting for? Apply today!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.