GV Manager

We are looking for a passionate Team Manager to join our Spanish Client Services Team. The Team Manager is responsible for serving ADP clients in order to deliver World Class Service, as well as providing leadership, coordination, and management of team members and work activities.
This role is perfect for you if you are passionate about dedicating to help the employees achieve their full career potential and the chance to have real influence on the standard of service that they provide.

ROLE IN TERMS OF TASKS

You will ensure management of team members by:

• Providing them with needed training to perform their operational tasks.
• Preparing, implementing and monitoring annual individual development plans.
• Defining and managing yearly objectives and performance appraisals.
• Participating actively in selection of new hires.
• Weekly reporting of activities in internal time management tool.

Others:

• Organize payroll schedule, production and ensure service continuity.
• Ensure services are provided according to contractual commitment and Service Level Agreements.
• Agree and follow payroll rules and procedures for client specifics.
• Ensure compliancy, participate in certification meetings, and update documentation.
• Apply Client Service methodology, processes and procedures (payroll validation, responsibility matrix, DTPs, etc.).
• Work closely with SSC Team Leads and HR in order to ensure new associates are recruited and trained consistently according to our standards.
• Identify Talent, work with Team Managers and HR ensuring appropriate development plans are created.
• Act as advisor whenever relevant in recruitment processes for Payroll Production.
• Monitor attrition to be aligned with GlobalView goals, if discrepancies exists propose corrective actions.
• Develop and participate to the deployment of the Shared Services Center.

WHO WE ARE LOOKING FOR

• A proven track record of successfully managing and motivating a customer services or sales team.
• Self-starting, proactive approach with excellent communication skills and a sense of accountability.
• Great customer service and leadership skills are fundamental to this role.
• Sound negotiator, promoting quality and benefits.
• Organized and methodical
• Target driven and motivated
• Fluent English and advanced Spanish 

WE OFFER

• Competitive salary and an annual bonus
• Friendly international environment
• 5 weeks of vacation per a year
• Pension plan
• Leisure time benefits (variety company discounts, e.g. MultiSport Benefit Card)
• Meal tickets, Free beverages
• Engagement activities

At ADP, you will have the potential to continually progress, within one global organization.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.