Money Movement Coordinator

Numéro de poste vacant: 6011434305012024
Catégorie: Client Service
Date de publication: May 7, 2024

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AU

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Group of associates collaborating at work.

Lieu de travail: Mulgrave, Victoria, AU

Position Title: Money Movement Coordinator

Reporting Line: Money Movement Manager

Position Purpose:

As part of the International Money Movement (IMM) community, IMM is an evolving and
growing client funds operation responsible for PAYG, Superannuation and third party
payments.

MM Australia is a critical deadline driven function that moves over US $5 billion annually with potential growth opportunities in Asia Pacific region (APAC). The team operates currently from ADP’s Mulgrave office in Australia.
The position is responsible for monitoring Banking activity in Money Movement, assisting
with return payments, refund requests and actioning SuperStream response messages. The role also involves assisting clients who contact us via phone and emails.

Key Responsibilities:

Effectively manage daily workloads

Action internal and external client enquiries received via phone and email

Maintain and deliver consistent world-class service to internal and external clients
Return payment handling

Liaise with Superfunds to enhance return payment process

Action SuperStream response messages

Maintain spread sheets for business reporting

First level of customer enquiries and escalations

Actively participate in team meetings and engagement activities

Experience:

1-2 years banking or financial services preferred

MS Office — Proficient

MS Office Excel — Advanced knowledge preferred

Data entry experience preferred

Certifications /Qualifications:

Secondary education or equivalent experience

Finance/Banking training preferred

Skills:

Excellent verbal and written communication

Problem solving ability

Organised and detailed orientated

Customer focused

Key Stakeholders:

EPS Team

MS Managers & Relationship Managers

ADP Clients

Global View

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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When I moved into my role, the support I was given included training and buddying-up with different team members. Even now, there is a constant flow of training opportunities that I attend every year. That definitely helps me to grow my skills.

LaurenTransition Consultant

Money Movement Coordinator

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