Canada Service Retention Team Outbound Specialist
Req Number: PHL18286
Category: Operations
Posted Date: May 4, 2024
Category: Operations
Posted Date: May 4, 2024
Work Location(s): Makati City, Manila, PH
The Proactive Outbound Specialist maximizes client retention by acting as the liaison between our clients (whose knowledge level ranges from no payroll experience to payroll expertise) and the business segment.
As a result of a proactive outreach (outbound call) performs all activities that support client retention through the following (not limited to) components – Risk Assessment (based on dialogue), facilitate pricing changes or concessions, faciliate the resoultion of outstanding service related issues and survey follow up programs. Maximizes retention by working with the client and ADP associates and service management to resolve any issues that are within our control, and may affect the client’s decision to stay with ADP. May also work with various other functional areas to facilitate the resolution/closure of client outstanding issues/concerns.• Strong English skills
• Ability to read verbal cues in Canadians
o Tonal changes
o Vague answers
o Enthusiasm/Frustration
• Probing skills/Questions
• Problem solving/identification
• Excellent communication skills
• Interpersonal skills
• Time management skills
As a result of a proactive outreach (outbound call) performs all activities that support client retention through the following (not limited to) components – Risk Assessment (based on dialogue), facilitate pricing changes or concessions, faciliate the resoultion of outstanding service related issues and survey follow up programs. Maximizes retention by working with the client and ADP associates and service management to resolve any issues that are within our control, and may affect the client’s decision to stay with ADP. May also work with various other functional areas to facilitate the resolution/closure of client outstanding issues/concerns.• Strong English skills
• Ability to read verbal cues in Canadians
o Tonal changes
o Vague answers
o Enthusiasm/Frustration
• Probing skills/Questions
• Problem solving/identification
• Excellent communication skills
• Interpersonal skills
• Time management skills
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