• Developing long-term relationships with clients through managing and interpreting their requirements.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage with customers
• Strong telephony etiquettes (verbal & active listening skills)
• Customer orientation and ability to adapt/respond to different types of changes
• Excellent communication skills.
• Ability to multi-task, prioritize, and manage time effectively
• Identifying and assessing customers’ needs to achieve satisfaction.
• Flexible, adaptable, proactive and self-motivated
• Candidates with good knowledge of Internet Application, MS-Word and MS-Excel will have an added advantage
• Willing to work in different time zones/ late night shifts
• Adherence to quality and compliance guidelines
• Ability to take quick decisions and respond to Customer inquiries
• Able to work in 24/7 environment

##LI-DNI

• Fresh B.Com, BA, BBA graduates (2020 batch only) with 60% plus throughout their academics
• Excellent communication, analytical and interfacing skills
• Candidates with good knowledge of Internet Application, MS-Word and MS-Excel will have an added advantage
• Willing to work in different time zones

Laterals

• Excellent written and verbal communication skills
• 1 to 3 years of experience in backend operations, Tax or Customer Service
• Detail oriented, high accuracy with numbers, good experience in MS office
• Extremely service oriented with willingness to learn new things
• Willingness to work in US shifts

Qualification: B. Com, BBA, BBM, M. Com, MBA

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.